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FAQ

What Is TikTok Shop and How Do I Access It?

TikTok Shop is an integrated e-commerce platform within the TikTok app , allowing users to discover and purchase products directly from videos, live streams, and creator profiles.

How to Access:

In-App: Open TikTok and tap the "Shop" tab or the shopping bag icon.
Through Videos: Click on product links showcased in videos.
Profile Storefronts: Visit a seller's profile and tap on their "Shopping" tab.

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How Do I Get TikTok Shop Promo Codes and Free Shipping?

To obtain TikTok Shop promo codes and free shipping codes:

Follow Official Accounts : Keep an eye on TikTok Shop's official promotions.
Engage with Creators: Influencers may share exclusive promo codes during live streams.
First Order Discounts: New users often receive a promo code for the first order.
Seasonal Sales: Look out for discounts during holidays.

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Is TikTok Shop Safe and Legitimate to Buy From?

Yes, TikTok Shop is safe and legitimate. It provides secure payment options and verifies sellers to protect buyers.

Tips for Safety:

Purchase from verified sellers with positive reviews.
Read product descriptions carefully.
Use secure payment methods within the app.

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How Do I Sell on TikTok Shop?

To start selling on TikTok Shop:

Register as a Seller:
- Visit the TikTok Shop Seller Center .
- Sign up using your TikTok account or email.
Provide Business Information:
- Submit necessary documents for verification.
List Your Products:
- Add product details and images.
Promote Your Products:
- Use videos, live streams, and the TikTok Shop Affiliate Program .

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Can I Sell Digital Products on TikTok Shop?

Currently, TikTok Shop primarily supports physical products. To sell digital products:

Check Policies: Review the latest guidelines in the Seller Center .
Compliance: Ensure digital products meet TikTok's standards.

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How Do I Add a TikTok Shop Link to My Video?

To add a shop link to your TikTok video:

Create Your Video: Record and edit as usual.
Add Link Before Posting:
- Tap on "Add Link".
- Select "Product".
- Choose the item from your TikTok Shop listings.
Post Your Video: The product link will appear on your video.

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How Do I Connect Shopify to TikTok Shop?

To connect your Shopify store:

Install TikTok App on Shopify:
- Go to Shopify App Store.
- Install the TikTok channel app.
Link Accounts:
- Follow prompts to connect TikTok and Shopify.
Sync Products:
- Select products to feature on TikTok Shop.
Set Up Tracking:
- Install TikTok Pixel for analytics.

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How Long Does TikTok Shop Take to Deliver and Can I Track My Order?

Delivery times vary depending on the seller and shipping method.

Estimated Delivery:
- Provided at checkout or in order details.
Order Tracking:
- Go to "Orders" in TikTok Shop.
- Select your order to view tracking information.

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Why Is TikTok Shop So Affordable?

TikTok Shop often offers lower prices due to:

Direct Sales Model:
- Sellers can reduce costs by selling directly to consumers.
Promotions and Discounts:
- Frequent sales events and promo codes.

High Competition:

Sellers compete on price to attract buyers.

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What Is the TikTok Shop Return Policy and How Do I Cancel an Order?

Return Policy:
- Varies by seller, but generally allows returns within 14-30 days.
- Items must be unused and in original packaging.
How to Return:
- Go to "Orders".
- Select the item and initiate a return.
Canceling an Order:
- If the order hasn't shipped, you can cancel it from the order details page.

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4.8

24 global reviews

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Tokopedia customer review

Fast response, fast shipping, great product, recommended seller, terimakasih jiwalu, terimakasih gosend, terimakasih tokopediaApril 9, 2020

Tokopedia customer review

Recomended seller...Fast Responship...NiceJune 19, 2020

Tokopedia customer review

barang berfungsi dengan baik dengan SF tapi ternyata di test di Speed test hasilnya tiarap .. makasih ganAugust 10, 2020

Tokopedia customer review

Barang sesuai pesanan, dan proses cepat. Terimakasih June 19, 2020

Tokopedia customer review

Respon dan pengiriman cepat. Barang sesuai deskripsi. Sudah dicoba pakai telkomsel dan berfungsi. RecomendedJune 1, 2020

Tokopedia customer review

Barang dikirim langsung, tepat waktu sesuai harapan. ...good job !May 21, 2020

Tokopedia customer review

produk sangat baik respond penjual mantap1w ago

Tokopedia customer review

work well terimakasih atas semua yang ada di dalam hati saya akan coba untuk ubah menjadi lebih baik dari segi apa yang kamu inginkan July 30, 2020

Tokopedia customer review

Penjual sangat responsif, ga sampe stgh jam barang sudah sampe. Thank you yaJune 18, 2020

Tokopedia customer review

Fast Respon , Recomended SellerJuly 2, 2020

Tokopedia customer review

Recomended seller...fast responJune 29, 2020

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Recomended seller...fast responJune 29, 2020

Tokopedia customer review

Recomended seller...fast responJune 29, 2020

Tokopedia customer review